One technology partner for your IT, internet and communications.
The phone system is still how most patients and clients reach you, and the internet circuit is what everything else depends on. Both are usually managed by companies that do not talk to each other — leaving you in the middle.
Cloud communications, designed around how you actually work
- Cloud phone systems and VoIP
- Call routing, auto attendants, ring groups and call queues
- Multi-location phone systems that behave as one
- Mobile apps so providers and staff are reachable off-site
- Fax, including where a practice still depends on it
- Migration from legacy on-premise systems
- Ongoing support and provider coordination
The technical migration is the easy part. The value is in the call flow: how a patient reaches a live person, what happens at lunch, where after-hours calls go, and whether the answering service handoff actually works.
We review that with you before anything is configured, because a modern phone system pointed at a badly designed call flow is a faster way to frustrate the same callers.
We deal with the carriers so you do not have to
Ordering a circuit, chasing a provisioning date, proving a fault is on the carrier’s side, arranging a static IP, or getting a credit for an outage — none of this is what a practice manager or business owner should be spending a morning on.
We help you evaluate, deploy and support connectivity from providers including AT&T, Spectrum, T-Mobile, Verizon and Comcast, and we hold the escalation when something is wrong. These are providers we work with and coordinate on your behalf, not partnerships, and we describe them that way deliberately.
- Comparing options and pricing across available providers at your address
- Ordering, provisioning and installation coordination
- Static IP where an application or phone system requires it
- Fault reporting, escalation and credit requests handled by us
- A secondary path — a different provider or cellular — for failover
- Multi-location connectivity designed to behave as one network
Communications partners
OneCloud holds partner relationships with the following communications platforms, which lets us provision, configure, support and escalate directly rather than routing you through a reseller.
GoTo
Cloud communications and meetings, well suited to distributed teams and multi-location practices.
RingCentral
Cloud phone, messaging and meetings for organizations that want one platform across voice, video and chat.
Sangoma
Voice platforms and hardware, including options for organizations that want more control over their deployment.
We separate confirmed partnerships from technologies we implement and providers we coordinate. RingCentral, Sangoma and GoTo are partner relationships. Everything else on this site under “technologies and providers we work with” is exactly that — platforms we deploy and support, or carriers we manage on your behalf. We think the distinction matters, and plenty of providers blur it.
One partner for IT, internet and phones
We will review what you have across all three, what it costs, and where the overlap and gaps are.