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For anything affecting patient care or business operations, call. The phone is faster than any form, and it is answered by someone with access to your environment.
Three situations, three right moves
Something is down
Call 502-268-8844. Do not use email or a form for an outage — a system affecting patients or operations should reach a person immediately.
Something is broken but working around it
Email contact@oneclouditsolutions.com with what you were doing, what happened, and which machine. Screenshots genuinely help.
You think you clicked something bad
Call immediately, and do not turn the machine off — disconnect it from the network instead. There is nothing to be embarrassed about; the fast report is what limits the damage.
When an engineer asks you to start a remote session, they will give you the address and a code over the phone. We will never contact you unprompted to ask for remote access — if someone claiming to be from OneCloud calls you out of the blue, hang up and call 502-268-8844 directly.
Three things that speed up every call
- Which machine or which room — a name or a location is enough
- What you were doing when it happened, and whether it has happened before
- Whether anyone else in the practice is seeing the same thing